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Balloonz (“we”, “our”, “us”) operates the website www.balloonz.co.nz (“Website”). By placing an order through this Website, you agree to the following terms and conditions. These terms are designed to protect both parties and establish clear expectations around our products and services.
All orders are subject to stock availability. While we strive to keep our inventory updated, discrepancies may occasionally occur. In such cases, we will:
Fulfill all available items in your order.
Contact you to offer a suitable alternative (of equal value), or
Process a refund for the unavailable item(s), depending on your preference.
Shipping is calculated during checkout based on your delivery address. Shipping fees are collected at the time of purchase and are final unless otherwise noted.
We understand that plans can change. Our refund and cancellation policies are as follows:
Cancellations made with less than 48 hours' notice will incur a 70% cancellation fee (non-refundable) to cover labour, preparation, and materials already allocated.
An administration fee of $35 applies to all cancellations, regardless of timing.
10+ days’ notice: Full refund minus a $50 admin fee.
3–6 days’ notice: 50% refund.
Less than 48 hours: No refund (70% fee retained).
No refunds are available for special order items (e.g., plinths, backdrops, custom props) once purchased or reserved, due to their custom nature.
Once balloons have been inflated or dispatched, they are non-refundable.
A change of mind post-inflation is not eligible for credit or refund, as balloons are perishable and cannot be reused.
Once balloons are delivered or collected, they are considered accepted in as-is condition.
If we are delivering and a problem arises at the time of handover, we will make reasonable efforts to resolve the issue or replace the item.
In case of last-minute event disruptions due to COVID-19 or similar, we are happy to reschedule your booking where possible. Restocking fees may apply for pre-inflated balloons. Refunds will follow the standard cancellation policy.
We reserve the right to substitute a product with a similar item of equal or greater value in the rare case of stock unavailability.
Sentiments and characters will not be substituted.
Latex balloon colours may vary slightly due to supply but will match the overall theme as closely as possible.
Estimated delivery: 2–7 business days.
Estimated delivery: 4–22 business days, depending on destination and courier.
Orders are typically dispatched within 2 business days of full payment. Our warehouse operates Tuesday–Friday, 9:00 AM to 3:00 PM NZT (excluding public holidays).
If an item is out of stock, the rest of your order will be held until the full order is ready. You will be contacted regarding any delays.
If your parcel does not arrive within the estimated timeframe, please contact us immediately so we can investigate with the courier.
Upon dispatch, you will receive an email with tracking information to follow your order’s progress.
If your parcel is visibly damaged on delivery, please reject it and notify us immediately.
If damage is discovered after delivery, contact us with photos and details. We will liaise with the courier to resolve the matter and issue a refund or replacement once the investigation is complete.
We will process a refund or replacement once the courier confirms the parcel has been lost.
Applicable sales tax is included and displayed at checkout.
Customs duties and import taxes may apply and are the buyer's responsibility. If you refuse to pay customs charges, the goods will be returned to us at your expense. A refund will be issued minus return shipping costs and original shipping fees.
Change of mind after balloons have been inflated.
Items damaged after delivery due to mishandling or improper storage.
Incorrect delivery information provided by the customer.
Access issues preventing delivery to a secure property.
Finding a lower price elsewhere after purchase.
For questions, order issues, or refund requests, please contact our team at:
📧 info@balloonz.co.nz
We’re here to help and aim to respond within 1–3 business days.