We understand that circumstances can change. The following policy outlines how cancellations are handled:
10+ days prior to event – Full refund minus a $50 administration fee
3–6 days prior to event – 50% cancellation fee
Within 48 hours of event – 70% cancellation fee
CHANGE OF DATE REQUESTS
We understand that life happens! If you need to reschedule your event:
More than 7 days’ notice: We’re happy to accommodate a date change at no extra cost, subject to availability.
Less than 7 days’ notice: A $50 rescheduling fee may apply to cover administrative and preparation costs.
Less than 48 hours’ notice: A rescheduling fee of up to 30% of the booking value may apply, depending on how much preparation has already been completed.
Please note: Special order items or pre-inflated balloons may still be charged in full if they’ve already been prepared.
All reschedule requests must be submitted in writing via email to info@balloonz.co.nz, and are subject to availability on your new date.
We use the following methods depending on your space:
A. Removable Command Hooks
Used on most plaster or glass surfaces. These should be removed by gently pulling the adhesive tab downwards. Improper removal may result in paint peeling or surface damage. We are not liable for any such damage.
B. Building Clamps
Used for damage-free installation where hooks aren’t suitable. If clamps are needed, we may need to build a freestanding frame, which increases installation time and cost. Please notify us if you’ve recently renovated your walls.
C. Suction Cups
Used only on glass and suitable smooth surfaces.
Some venues do not allow Command hooks on walls.
We recommend getting written approval from the venue manager before your booking.
If adhesive hooks or rigging aren't allowed and there are no ceiling beams or other options available, you’ll need to hire a backdrop.
We offer a range of backdrops and props for hire.
If we are attaching your garland to a third-party backdrop, it must be set up at the scheduled install time.
We usually allow 1 to 1.5 hours on site. If the backdrop isn’t ready, we will install the garland temporarily elsewhere for you to reposition later.
You have a few fun options:
Pop and take the balloons home
On-sell or gift them
Let the kids pop them (best fun ever!)
A bump-out fee applies if you would like us to return to remove the installation.
With ideal conditions (no direct sun, heat or AC), balloon garlands can last up to several weeks or even a month.
However, balloons naturally oxidise over time — this means they’ll become matte or cloudy (especially confetti balloons).
Weather has a significant impact. Garlands exposed to sunlight or heat may:
Oxidise in as little as 30 minutes
Pop unexpectedly on hot days
Last only for the day
Want your garland to last longer and shine brighter?
We offer Hi-Shine treatment, a safe, professional product that helps balloons:
Stay shiny and vibrant
Last up to 6–7 weeks indoors
Planning a 3-month+ display?
We also offer a balloon maintenance service, which includes:
Replacing popped balloons
Reshaping or fluffing the garland
Reapplying Hi-Shine
A maintenance callout fee applies depending on location and scope of service.
We love your inspiration pics! While we aim to match colours and feel, balloon garlands are organic and each one is uniquely shaped.
Garland length is measured flat – curves and drape may affect how it looks when installed.
We use a consistent formula for sizing, but the final shape will vary naturally.
Browse our Instagram to get a sense of our style and balloon volume standards.